Why it’s hard to spot a liar

The act of lying triggers a heightened stress response

Why it’s hard to spot a liarA short time after The Truth About Lies in the Workplace was published, I received this email: I had just begun reading your book, and had gotten to the part about body language signs that point to someone who is lying when I was confronted with a real-life situation. A parcel (that was meant to…

Ten body language myths that limit success 

Body language plays a key role in your career but don’t limit your success by buying into these myths

Ten body language myths that limit success Body language plays a key role in your career – from your first job interview to the ongoing process of building professional relationships to being perceived as having leadership presence. But not everything you’ve heard about body language is accurate. Don’t limit your success by buying into these 10 myths: Using body language to make…

5 mistakes people make reading body language at work

If you accurately decode body language cues, you'll be well on your way to gaining the nonverbal advantage!

5 mistakes people make reading body language at workHuman beings are genetically programmed to look for facial and behavioural cues and to quickly understand their meaning. We see someone gesture and automatically make a judgment about the intention of that gesture. And we've been doing this for a long, long time. As a species we knew how to win friends and influence people…

Face to face still most powerful communication medium

For your communication to have any emotional charge, face to face is the best choice

Face to face still most powerful communication mediumAs we emerge from the Covid-19 pandemic Zoom burnout, one universal truth is becoming even clearer: Face-to-face is still the most preferred, productive and powerful communication medium. In fact, the more business professionals communicate electronically, the more pressing becomes the need for more personal interaction. Here's why ... In face-to-face meetings, our brains process the…

Emotions integral to all that happens in an organization

We need to view challenges and solutions in ways that validate our emotions and influence the way we feel about our jobs, and ourselves

Emotions integral to all that happens in an organizationPreparing for a speech to the leadership of an organization facing major restructuring pre-pandemic, I asked the meeting planner for background on the audience. "We've presented all the facts," she replied. "But it would be much easier if everyone weren't so emotional!" In the business world, it seems, people are supposed to think logically and act…

What we lose in a virtual workplace

Essentially, we lose the amazing power of human-to-human connection

What we lose in a virtual workplaceRegardless of how the future plays out in your organization, one thing is certain: virtual meetings are here to stay. It’s easy to see why. They are cost-effective, as there is no need to pay employees to travel and incur related expenses and, when successful, they enable talented peers to work together regardless of location…

Six strategies to help you thrive during post-pandemic change

We find it hard to let go of the past because that is where we've experienced personal success

Six strategies to help you thrive during post-pandemic changeChange is difficult — and we have plenty of reasons to resist it! No one likes to contemplate letting go of the skills and behaviours that "got us here." As individuals, we become psychologically attached to the status quo because it is familiar and comfortable. But even more difficult than fighting off the inertia of…

Managing change during a time of constant change

To grab someone's attention, move from making speeches and announcements to creating an experience in which people learn for themselves

Managing change during a time of constant changeIn San Francisco, on the corner of Powell and Market, I once watched street performers entertain tourists waiting for the cable car to arrive and depart. My favourite "act" was two fully-dressed men who spray-painted themselves gold and silver. Posing like statues, they would kneel on the sidewalk facing each other with their elbows resting…

Our brains condition our body language

A study of Olympic athletes offered insight into the body language of pride and shame.

Our brains condition our body languageFor insight into the body language of pride and shame, scientists studied the behaviours of judo matches at the 2004 Olympic and Paralympic Games. The competitors represented 30 countries, including Algeria, Taiwan, Ukraine and the United States. The research report in the journal Proceedings of the National Academy of Sciences stated that body language of blind…