Customer service: making it right
When we listen to our clients, it allows us to improve on aspects of our organizations that perhaps we haven’t noticed
Why price can no longer be the sole factor when buying value
Discover why value is more than cost in sales conversations
God rested on the 7th day. Why not you?
Working smarter, not harder, will make you more money. Take time off to think about other things and to refresh your mind, body and spirits
How to influence people – and avoid headaches
Bashing noggins isn’t the best way to deliver a message. Become a better business operator by understanding why your staff behave the way they do
Findability, reputation crucial for hooking online consumers
You really need to control what’s said about you online and you need to show how you respond to all types of situations
Fill those profit holes before they sink your business
Unless you’re a careful operator, you may find yourself among the 60 per cent of businesses where the owners receive very little money at the end of the day
Six reasons to conduct regular SEO audits
Performing regular SEO audits on your website is key to maintaining organic search engine rankings and online presence
Keyword density: making your content count in Google
How much effort you should take in deciding on keyword density is always a popular topic among bloggers
Why trying to be a perfect leader is a big mistake
Accept that we’re going to make mistakes but we did our best given the time and resources we have at hand
How to create interest and awareness among customers
Having a positive impact on your online customer requires using a variety of digital advertising mediums, among other things
What happens when businesses become people, too
Businesses are more than a place where we work. A business is a whole, live entity. How can you fuel it as such?
Why does Telus treat new customers better than loyal ones?
Create an environment where there’s substantial value for new clients while recognizing and rewarding loyalty