What are you avoiding today?

The worst outcome in many cases is much better than not dealing with what we’re avoiding

What are you avoiding today?I caught myself trying to avoid work last week. Part of my job is to make phone calls to prospective clients. As it came closer to the time I had blocked out to make the calls, I found myself getting distracted. I went through my emails, clicked on links, looked at social media and even…

Why do we obsess over money?

Why do we obsess over money?In the days before credit cards, before microwave machines, before The Ed Sullivan Show broadcast across the night TV screens, bread was a dime, pop a nickel or less, and my grandfather worked for a mill in the Canadian great northwest. Years ago, I would visit my grandfather in his Richmond, B.C., apartment. We would…

How Phil saved her employer a full year’s salary

Hiring and on-boarding new employees is costly. Less staff turnover means your organization will reap considerable rewards

How Phil saved her employer a full year’s salaryLast week, I called my local credit union about my account. The phone was answered by Phil, who I knew as a long-term employee of the credit union. Over the years, I’ve gone into the branch on a regular basis. Phil would always be serving her customers in a caring manner, greeting people by name…

Five reasons why businesses and leaders fail

Most entrepreneurs build a business without a clear concept of what they’re building, the systems they need and where the profit comes from

Five reasons why businesses and leaders failI had a video meeting last week with woman whom we will call Sally. Sally was meeting to talk about her business, which she had started a couple of years ago. At one point in the conversation, Sally said she was making $2,000 a month but needed to make $5,000 from the business. Luckily for…

Working your business when your business doesn’t work

We have to put serious energy into looking at what’s working for us and what’s not and make a decision to adjust our strategies

Working your business when your business doesn’t workIn the winter of 1987, my startup company Winewear Fashions had cash flow problems. Not only could I not take wages, but I hadn’t been able to pay bills for several months without putting cash into the business. I took a job on the side selling books door to door in Vancouver to pay for…

Want a better business? Sleep on it

Running a business requires a lot of brain power. If a business is struggling, it takes even more mental energy. That means you need to be well-rested

Want a better business? Sleep on itLast week, I couldn’t sleep. Whether it was the new project I’m working on or the basketball team I’m coaching, my mind was spinning. I’d fall asleep immediately, but wake up at 2 or 3 a.m. and couldn’t get back to sleep. Wide awake, my mind was turning. I was thinking about new ideas; how…

The power of mentors in business and life

Mentors come in all shapes and sizes, and in all aspects of our lives. It’s only when they leave us that we truly realize their lasting influence

The power of mentors in business and life“Show me a successful individual and I’ll show you someone who had real positive influences in his or her life. I don’t care what you do for a living – if you do it well, I’m sure there was someone cheering you on or showing the way. A mentor.” – Denzel Washington In the last couple…

How compassion makes businesses money

Companies organized around values such as love, generosity and endearment have significantly greater stock market returns

How compassion makes businesses moneyMichael was my mentor when it comes to compassion. His heart always went out to anyone who was in a tough spot. As a roommate of Michael’s, I saw him reach out to people in the community who were down on their luck and in pain. He would help to mend hearts even after his…

Customer service: making it right

When we listen to our clients, it allows us to improve on aspects of our organizations that perhaps we haven’t noticed

Customer service: making it rightWhat would you do if you woke up one morning and right there on your Facebook page, for the whole world to see, was a complaint about how terribly one of your staff members was treating customers? Customer complaints are nothing new. In the past when customers received poor service from you or your staff,…
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